Kendall Card 2.0

When you register for an event, it’s customary to know if you’re “in” or not within a week or so. Given technology and the many database and excel programs, you might even squeeze the process of determining whose “in” to a few hours, or a day at most. If you’re really antsy and have to know in real time then Active.com is brilliant. But nearly 4 weeks?!?!?!

After last year’s race, it was with great anticipation that I looked forward to the April 22 registration date. I was up during the night, waiting for it to go live on their website, which is a slick flash based site. (www.lotojaclassic.com). Late night e-mails, text messages and IM’s were passed around, waiting to know. I hit the sack late and woke up early and then the text came through from Jason – “Registration is up!”

Since then, radio silence.

Is this another counting of the ballets? Am I sensing a Florida style ballot dispute? Is there an 89 year old grandma who is counting the registration by hand and rolling the dice for each registration, going best of seven to determine if you’re in?

I’ve heard nothing. No updates, no “shove off mate, you’re not in“, no “congratulations you made it“, not even a “all operators are currently busy, your wait is estimated to be 19 days” – NOTHING!

Training for a race that I have no clue if I’ll be riding is a buzz kill. When it comes down to it, a race is a business and businesses have customers who, unless the rules of business have changed, they need to take care of.

C’mon Lotoja, customer service applies to all businesses. Step up your game.

Update:  I heard from them and I’m in!  Let the games begin!